Onsite Presentation
Transcript: Assistant Branch Manager Presentation Onsite Rental Group 6th December 2018 Current State of Hire Office Current State Requires improving and is on the way, we need to do something to increase moral and positivity all while decreasing double/triple handling of tasks that should be simple e.g. Getting answers for reps or customers Ensuring people are having lunch breaks to rest their eyes and brain Also communication is a vital key to working successfully together, (if you need help ask for it!) Issues Issues to be addressed and how? THE ISSUES THE ISSUES Office Etiquette Its not my Job Taking and receiving orders THE HOW Work professionally, maintain proper manners and engage with co-workers in a spirit of cooperation and respect - we achieve this by taking the time to understand each others job/roles in the business and what they are required to achieve e.g. revenue or margin We should be working as a team in the office to ensure machines get run up, transport is organized, rates and little extra details are taken care of correctly, if someone asks you to help not just tell them its not your job help pitch in it will make their job easier in the long run - we achieve this by teaching everyone the basics of Base plan making sure they can do the required task and show them the benefits of helping out We are constantly having to call customers back to ask for extra details that have been missed either by the Rep or Sales Controller taking the order - We fix the issue by teaching all Reps and RSCs everything that needs to be asked and then making sure they go over all details with the customer even if it means spending another 1-2 minutes on the phone, this in turn will save us time later _________________________________ _________________________________ How do you see the department looking in the next 12 months Department With the team we currently have we are looking exceptionally well, we do need to ensure we keep on top of constant training all staff in every area, this way not everyone is relying on the more senior staff to action things that aren't understood With the way we are progressing we will have less credits, be more time efficient, ready to assist any staff that is snowed under or should someone require a day off, e.g. Sam takes tomorrow off Danae can jump right in By the time the 5th Sales Coordinator comes (should this happen) we will be entirely on top of everything, this will result in not having to stay back at end of month, less stress on the whole team and generally make it a happier working environment I do recommend we swap roles at least once every 12 months, this will ensure staff aren't getting bored doing the one role constantly and can keep refreshing what they already know and learn something they perhaps didn't before Processes Are there any processes you would improve and how? PROCESSES #1 THE PROCESSES #1 Orders coming into the Branch from Reps THE IMPROVEMENTS We can improve upon this by getting all the reps to use one template (Justin Or Shalan's) and ask all the correct questions Another way for us to improve upon this is to return the form back to the rep and ask them to gather extra information, e.g block and level? how high? tilt or crane? little details but saves us a phone call or credits and modifications later Orders being taken from clients over the phone We train all Sales Coordinators in all areas of the office, this will ensure we are asking the correct questions minimizing time lost calling back a customer to go over everything again This wont happen in a day and will takes months to achieve but will cut down out going calls and save time for everyone at the end of the day with more time means we can get to more customers _________________________________ PROCESSES #2 THE PROCESSES Scanning Documents THE IMPROVEMENTS Start including quotes, emails, damage charges to the scanned copies of the contracts, it will be more time consuming at the start but will be more beneficial in the long run having to follow up old paperwork for charges or original quotes. Storeroom Filing system needs to be improved so it is easier to find contracts or delivery/pick up dockets More racking is required and clearer labeling on all boxes for month and year this will involve everything being brought out and clearly labeled before we put in extra racking in and then re stacking everything. _______________________________ Assistant Branch Manager Manager I would be a Proactive Manager, always trying to be on the front foot in regards to problems solving Constantly thinking about better ways to do things, finding ways to help the team grow as a whole, either by playing to their strengths or helping decrease their weaknesses Open to all ideas as mine would not always be the best, ready to jump into any role to help/assist with anything Striving to increase business and motivation both inside and outside the company. Personality
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