CORE Presentation
Transcript: Mariane C / Virtual Transcriptions C.O.R.E 19/02/2019 C.O.R.E Let's start Capture Operate Resonate Exemplify DEFINITION Share all knowledge captured from your experience: TEAM CAPTURE: TEAM Extremely large team’s management. To take advantage of every possible minute. Team work. To adapt faster to a fast pace environment. Communication at all levels is key. Hard work. • Graphic design and web development as per my studies. • Customer service representative from Capital One and Amazon.com • Logistics Agent from Transportation Operations center. o Worked as delivery assistant. o In addition, as process improvement main POC. Improving ticket system, system wrapping codes and improving team performance as per developing easy tools for the agents. • D2 Spain and America’s leader. o Worked as the top escalation level. o As mentor for teams to up to 50 associates. • Subject matter expert. o Workflow, by allocating HC to the different continents (Europe and America) real time. • D2 America o As Manager for Kindle customer care, kindle technical support. o Successfully launched the supporting team for Canadian customers, for all D2 devices. PERSONAL Professional: Open and honest constant communication. Always giving my 110% and continuously thinking on what comes next and possible risks. I work extremely well with clear instructions and if not available then I tend to ask a lot until I get the row we are taking. Personal: Very reserved person, honest, constantly working on being a more approachable and understanding person and always looking for knowledge to grow spiritually and professionally. How you operate as a professional and person Operate Business: Having a healthy and balanced environment, where people can feel emotionally comfortable and deliver results for the well being of the organization. Motivation is key in my process. Life: Feeling satisfied with all possible areas in my life, as being close to my family and people I love. My personal development, healthiness and a positive mind towards difficulties. What things resonate the most in business and life Resonate By investing time in key things as understanding the organizational goals and my own goals, I can keep a clear vision and be able to guide others into the right path and row in an efficient matter. Motivation comes in different shapes and colors and finding that motivation in others allow me to drive positive results in matters as the well being of my peers and team and deliver organizational targets. Provide examples to share or prove a point Exemplify Definition of success Be able to contribute into others personal or professional growth while achieving the operational expectations of my work. Feeling comfortable and secure of each one of my steps Description of the activities and responsibilities Responsibilities: Team management. Virtual team process map. Project to create a successful onboarding process. (with valladad) Project to reduce training time. (With marcinav) WBR support, as providing feedback or creating complementary material. Project called Amazing club to provide connections visibility and actions among all ADS population, including Leadership. Transcriptions POC, due to my tenure. Engagement activities with reporting team as: Small team huddles. Report how each one is doing. Trends tracking. Biweekly 1:1s. Development conversations and activities. Connections and team feedback. Time to go over metrics. Calibrations sessions planning with es_US and complex teams. On process: Fun plan for team. Activities Activities Project Management. Reporting to upper management, all possible details about daily/weekly work and ongoing projects. Keeping track of HR progressions. Metrics reporting: QA, VEL, lateness, NPT, behaviors, queue updates, shrinkage. Others Others Current tracking against business critical KPI’s QUIP COMMUNICATIONS Personal matters and exceptions, and engagement https://corp.quip-amazon.com/folder/personal-documents System issue tracking and metric visibility https://corp.quip-amazon.com/folder/pejibayes-virtuales Basics: 1. I have mad face when I'm focus, but I'm not mad. 2. I forget things :D so if it is about you, please document it on QUIP. 3. I can't do 2 thing at the same time. 4. Yes, you can reach me out when you need to 8885 - 6351. 5. Although I do not promise prompt responses over the phone. 6. My face turns red every time I feel ashamed (really red) :S 7. I joke a lot, if I make feel unconformable or you just don't like it, just let me know. Get to know me • Name: Mariane • Childhood nickname: Nana, Mari, (my family calls me Pao, and my brother as a baby was unable to say “Paolita” so he called me “Potita”) • B-day: September 29 I'm Libra :D • Favorite thing to do: Meet places I have never being before • Favorite color: Depends, for clothing then black, for house decor, white, beige, dark woods. • Favorite movie: V is for vendetta, the nightmare before Christmas, Up and eat, pray, love • Favorite food: The