Business Etiquette
Transcript: By Definition Etiquette - the rules and conventions governing correct or polite behavior used in society, in a particular social or professional group setting Society has become less formal It is expected! What to wear? Proper placement of the name tag is high on the right shoulder In Person Communication to Avoid Seating Napkins Drinking Clean Teeth Excusing Yourself End of Meal Appearance In addition to knowing what is appropriate attire, a well groomed, neat appearance is an important factor in how colleagues, clients and business associates react to you. Many times an opinion is formed before one has a chance to speak. “A picture paints a thousand words.” Keep that in mind when dressing for the day. Helpful Tips Ladies – Frequently Asked Questions Gentlemen - Frequently Asked Questions TRAVEL ETIQUETTE When Traveling by Taxi When Traveling by Aircraft Summary Why is Etiquette important to you? A time waster: watch for e-mail addiction RSVP – it’s important Lacking of formalities and using slang/abbreviated written and verbal communications If something is stuck in your teeth try to be discrete and remove it with a wipe of your napkin, excuse yourself if you must Your host will guide you Introductions Shoes? Knee high and ankle boots are acceptable business casual attire in the winter as long as they resemble the appearance of a shoe boot. Open toe shoes are acceptable as long as feet are well-groomed. If you are traveling during the workday, wear business attire. If you are traveling after 6 p.m. “business casual” is acceptable. Many business people agree that weekend travel dress code is even more casual. Know the situation. Follow the lead of the host/hostess Living in a "Fast Food” Society It’s easy to read the name while shaking hands If you are driving, open the door(s) for your passenger(s). Once you and your passenger(s) are in the car, be aware of their preferences when turning on the radio, heater, air conditioner etc. What is Etiquette Salary and benefits As for smoking protocol, even if only one passenger is a nonsmoker, it is given that smoking should not take place. As a courtesy to smokers, make a point to them that you would be happy to stop for a “smoke break.” The end of the meal – your host leads when removes he/she removes their napkin it’s the end of the meal When others are traveling with you by cab, seating etiquette dictates that those of seniority be offered the back seat. If three individuals are traveling together, the lowest ranking person should offer to sit in the front, unless a senior member prefers that seat. Know your employer’s policy about personal electronic communications Persons of lesser importance are introduced to persons of greater importance, regardless of gender Casual Sleeveless tops? Should resemble an appropriate blouse or sweater w/o sleeves. Camisoles are not acceptable attire. When wearing sleeveless, it should be worn under a jacket or sweater (sweater sets). If you do prefer not to talk, you should still be cordial with your greeting and farewell. When in doubt, ask. If you must make or take a call, excuse yourself AND step outside E-mail can be Prepare in advance especially if you are shy Natural relaxed presence Rushing, cramming numerous activities The name of the person of highest rank, or honor, should be spoken first E-mail An effective tool Do not order alcoholic beverages if you are underage Professional Conversation Thank your host at the end of the meeting, interview or meal E-mail is Four Generations trying to work together – Generation Veterans, Gen X, Gen Y and Millenniums' The name of the most important person is said first Engage in conversation that is pleasant and free of controversial subjects Be kind, courteous, and professional! Ask questions get to know the person To show that you have finished your meal, lay your fork and knife parallel at the 10 and 4 position across your plate Your companions deserve your full attention If you are hosting then guests should be seated before you take your seat Never discuss sex or use curse words no matter how comfortable you feel with the person Introductions Cell Phones Communication Quality vs. quantity, conservative, classic Give yourself plenty of time to make the journey to the airport. Check and recheck that you have not forgotten anything before you leave, i.e. airline ticket, credit card, money, and if traveling internationally, your passport. Arrive at your flight gate in plenty of time to check in and relax a moment before boarding. During flights, some people like to converse with the people sitting near them, other do not. Before trying to strike up a conversation, tune in to your fellow passenger’s body language. Look for nonverbal clues as to whether the person seated next to you is interested in chatting, and respect his or her wishes. If you strike up a conversation and your fellow passenger’s response is brief and not followed by a question or commentary, take a hint. Hair and