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Transcript: LILY MARTIN Miami Operations What would you be doing if you didn't work at Cigna? BRANDON HARVATH Global Service Operations; The Americas Brandon Harvath What would you be doing if you didn't work at Cigna? What would you be doing if you didn't work at Cigna? What would you be doing if you weren't working at Cigna? BRIAN has been with Cigna for 13 years, joining as a Financial Analysis Manager in 2001. In 2008, Brian transferred to CGHB where he spent two years as Financial Controller for the business. In 2010, Brian moved into Global Service Operatons as Manager of Client Services. In 2012, Brian rotated into his current role as Manager of Claim Operations. Prior to joining Cigna, Brian worked in a numer of Financial Management and Accounting positions in both the Health Insurance and Mutual Fund industries. Brian earned his Bachelors of Science degree in Finance & Accounting from Albright College and later earned his Masters of Business Administration from Widener University. Pravina Brahmbhatt SHELLEY leads our implementation and inspection functions for the Americas Service team. Shelley has more than 20 years in the health care industry. In 2000, she began her career with Cigna. Shelley joined Cigna Global Health Benefits in 2006 as a Client Manager in the Central Region. In her most recent role, Shelley maintained Cigna Global Health Benefits' largest, most complex clients, resolving concerns and strategizing product and service solutions. NANCY CANTU Contact Center Operations What would you be doing if you didn't work at Cigna? NANCY has previous experience with Citi where she was their director of the North America Consumer Complaint group. With more than 20 years of call center and operations expertise, she led and developed customer concern strategies and insights to help position the company to predict and implement preventative solutions. Paul Rubin Brian has scaled Denali on three separate occasions and is the first and only person to process a claim at the summit. Shelley Wade BRANDON has been with Cigna for 4 years. Prior to joining Cigna, Brandon was with Independence Blue Cross serving as the Senior Director responsible for Operations Strategy and Support. He also spent 11 years with Bank of America serving in various finance and operations roles and has his BS in finance. PAUL has been with CGHB for 2.5 years leading the Eligibility/Billing teams in Wilmington and Visalia. He has 20+ years of experience in managing Accounts Receivable in various industries with increasing complexity. Paul has a Bachelor of Science in Marketing from Pennsylvania State University and an MBA in Finance/Management from LaSalle University. SHELLEY WADE Pre-Sale & Implementation Nancy was the first person to route and successfully take a Boeing customer call from the moon. LILY has been with Cigna for over 9 years. Overseeing the claims team, communications team, and hospitalization team in the Miami office--which service the regions of Latin America, the Caribbean, Canada, and the USA. (For such customers as the United Nations and WorldBank.) Prior to joining Cigna, Lily worked for a number of international medical insurance companies, and has more than 15 years experience in the international healthcare administration field. BRIAN BRICK Claim Operations What would you be doing if you didn't work at Cigna? Nancy Cantu PRAVINA leads our benefits and contracting team, as well as our team of Client Advocates. Pravina has held multiple roles within Cigna Global Health Benefits including positions in underwriting, client management, and most recently managing the North America clinical operations team. She is a graduate of Drexel and holds a degree in Finance. What would you be doing if you didn't work at Cigna? Lily Martin Brian Brick PRAVINA BRAHMBHATT Client Advocacy, Benefits & Contracts PAUL RUBIN Premium Billing & Eligibility
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