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Employee Spotlight - June 2022

Transcript: Thanks for Listening :) EMPLOYEE SPOTLIGHT JUNE 2022 Amanda Savarese Name: Amanda Savarese From: Massachusetts Colorado Transplant: 4 years this month Time at ACC: 3 Years this Fall A Little About Me My Role Department: Instructional Operations Title: Instructional Support Coordinator Duties: FLAC Processing & Management Academic Rooming for Littleton Campus Manage Academic Plans FLAC Processing & Management Data Entry of compensation information for all instructors and faculty Troubleshoot Banner & Workflow issues Train new FLAC approvers Ensure all FLAC is approved by pay period deadlines Update documents and workflows each semester and as needed Communicate processes, responsibilities, important dates & documents to FLAC approvers and faculty/instructors paid via FLAC Academic Rooming Room academic courses into appropriate classroom spaces Fulfill room change requests Build new campuses, buildings, and rooms in Banner and/Ad Astra as needed Update room information as needed Train ACC employees with Ad Astra accounts Meet monthly with Ad Astra Client Success Consultant to discuss new upgrades to current products, new upcoming products, goals ACC has for implementing Ad Astra products Provide feedback to Ad Astra on current products and products in development Manage Academic Plans Build academic plans for new degrees and certificates Make edits and updates to current academic plans as needed during the academic plan review cycle or during the academic year How Did I Get Here? No career prospects in high school & lack of guidance First-generation college student B.A. in Psychology & Criminology M.A. in Higher Education Check out my e-Portfolio from DU: https://portfolio.du.edu/Amanda.Savarese

Employee Spotlight Presentation

Transcript: Employee Spotlight Presentation The Daily Grind PBO Task Portal The PBO Task Portal is utilized as a ticketing system for internal issues. I help maintain the list, work through tasks and assign tasks out to other team members. TRAC WORK TRAC Case work / Back-end Support TRAC is currently our main follow-up driver for working accounts. It communicates with LLEAP in order to pull account data and assigns representatives work to do based on some complicated back end assignment logic. "Front End" Support "Front End" Before a case can be submitted to Huron, it first has to be approved by Jose Belmontes. I meet with supervisors and managers that put in tickets for workflow changes. This time is used to understand what is being requested and to come up with a strategy to solve the issues at hand. "Back End" Support "Back End" Once I have finished getting the materials I need to submit a case. I put everything together and have it submitted to be worked on by Huron. There are then 5 steps that each case goes through. 1. New 2. Gathering Requirements 3. Assigned 4. Pending Test Results Approval 5. Pending Final Sign Off The Bane of my peaceful Existence Insurance Provider Accounts Admin I am the main administrator responsible for maintaining the insurance provider accounts. This is a collection of Provider accounts used to verify patient information such as eligibility and claim documentation. I also create accounts for Payers that we do not currently have. These additions are made based on requests from the PBO Task Portal. People like to lock the Accounts All the time The Handy Man part of the job General IT Work I am the front line support for any technical issues within the office. Which means that I receive tickets (and sometimes emails) from supervisors and managers requesting for issues to be resolved. This could be software or hardware. Common Devices include Computers, Fax Machines, Printers, Battery Backup Units, Decorations. Hardware Issues Hardware I run through a fairly standard set of checks for both Software and Hardware Issues: Gain an understanding of the issue at hand. Formulate a plan of attack based on previous like issues. Attempt to resolve issues based on plan generated in step 2. Evaluate if attempted changes fixed the issue. If the issue is not resolved, either attempt new solution or submit ticket to IS Software is a little more complicated to troubleshoot than Hardware. There is a lot going on behind the scenes, it is often very difficult to ascertain the exact nature of the Issue at hand. Software Issues Software The set of checks for Software is (typically) the same as Hardware: Gain an understanding of the issue at hand. Formulate a plan of attack based on previous like issues. Attempt to resolve issues based on plan generated in step 2. Evaluate if attempted changes fixed the issue. If the issue is not resolved, either attempt new solution or submit ticket to IS There are rare occasions where a component of software becomes corrupt. This typically constitutes the need for the software to be uninstalled and then re-installed on the machine. This is where my main form of Process Improvement comes in. Programming scripts to perform actions that a user would take in order to automate the process either partially or as a whole. Where the Magic Happens Programming / Automation Current Forms of Accessible Automation: Excel Based Macros (VBA) Access Databases (Mixed) SQL Based Reporting Microsoft Office Applications interface with each other by using a programming language called Visual Basic for Applications (VBA). VBA allows me to create functions that perform actions that a human would, but MUCH faster. A macro could feasibly turn a manual process that takes 20 minutes and turn it into 20 seconds. Excel Based Automation Excel Access Databases are database structures that are object oriented and can facilitate the design of a User Interface that end users can interact with. Access Databases offer a chance to centralize data and automatically record and store information. With Access Databases you can create automated queries (with SQL) that generate reports based on information either in the database itself or through a network connection to another data-set, such as the Clarity Database. Access Databases Access SQL offers a unique opportunity to create full reports that are completely adhoc. A programmer can pull data points from any number of networked databases to pull and organize data in a seemingly infinite number of ways. SQL typically requires that the programmer is fairly familiar with how the data they are interacting with is organized. For data sets that are as big as the ones we use in Healthcare, programmers typically utilize what is called a Data Dictionary. SQL Scripting SQL

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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.

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