Competitive Advantage
Transcript: INCON Survey 2011 states conferences are providing a boost for the Hotel sector. Rates for venue hire and accommodation will increase by end of 2011, with a healthy growth of 45% 'Our aim is to use our skills, experience and financial resources to support local and national initiatives, which encourage our team members’ involvement and positively impact the communities in which they live and work.' AA Eco Hotel Group of the Year 2011 Minimise use of natural resources to reduce waste Meetings and conferences can now pay to help with environment Day Delegate – 14p, 24 hour Delegate – 40p Money goes towards Carbon Clear (carbon management) Gold Award in Green Tourism Business Award Hotels Green committee meets regularly to review practices and consider new ones Energy, Water and Waste Waste management contract has been reduced by 20,000 litres per week Environmental training given to all colleagues Universal Live is a technical event solutions company - Loyal supplier First UK hotel group to offer up to 90mb of Internet bandwidth Free WIFI for day delegates Cutting edge technology, dedicated support Offer guests the latest and fastest internet experience - up to 86 mb for guests to use for live streaming and video conferencing services. Unlimted WIFI for client, 30 complimentary minutes for day delegates As the market is very competitive, hotels needs find ways of differnetiating themselves Types of packages they offer and pricing strategies Continue with the high level of CSR that they already carry out 'CSR is going to continue to grow in importance as companies have to demonstrate a strong, sustainable commitment to CSR programs.' Work with charities such as Cancer Research, Sport Relief, Children in Need Hotel specific charities - e.g. Leeds Raise £100,000 for Athsma UK IPIN Global (2011) QHotels (2012) About Us [online]Last accessed 13 February 2012 at: http://www.qhotels.co.uk/about-us.aspx Oligopolistic References How is Competitive Advantage achieved? Callie Hoover & Kelly-Marie Holtom Global Crossing (2010) Principal Hayley Gives Guest Services A Boost Thanks To Global Crossing’s IP VPN [online] Last accessed 13 February 2012 at: http://www.globalcrossing.com/docs/enterprise_case_studies/PrincipalHayley.pdf Aims and Objectives Blythe (2009, p38) -Explain the basis of Competitive Advantage -Discuss the Hotel Conferencing Industry -Brief summary of the chosen companies -Key trends -Conclude presentation with recommendations for the future IPIN Global (2011) Conference Market could provide a boost to Hotel sector [online] Last accessed 11 February 2012 at: http://www.ipinglobal.com/ipin-live/406016/conference-market-could-provide-a-boost-to-hotel-sector Future Recommendations Conference and Meetings Industry worth £19 Billion 'Aim to conduct business in a responsible manner with due care and attention paid to the hotels' immediate surroundings.' Johnson et. al. (2011) Pitts & Lei (2008, p8) Talwar & Hancock (2010) 'Competitive Advantage is what allows a firm to gain an edge over its rivals' Differentiation Corporate Social Responsbility Thank you for listening! UK Events Market Trend Survey 2011 In the future... Principal Hayley Corporate Social Responsiblity Enviornment Technology Main competition for conferences industry will be 'Schools, Universities and Colleges', 'Museums, Galleries and Libraries', and 'Meeting facilities in office buildings.' 48% thought there would be an 'explosion' in the number of free or very low cost evening only meetings held in low cost venues 60% expect to see a rise in pay as you go/Pay per session type models 70% say ethical and environmental factors will influence the decision to attend Technology Johnson, G., Whittington, R.,Scholes, K. (2011) Exploring Strategy: Text and Cases. 9th Ed. Pearson Ed Ltd: Essex Competitive Advantage within the Hotel Conference and Meetings Industry Greenhill, S & Rodgers, T (2011) BVEP Subvention Report 2011 [online] Last accessed 5 Fenruary 2012 at:http://www.businesstourismpartnership.com/pubs/BVEP%20subvention%20report%20final3.pdf Sar, A (2010) UK Events Market Trend Survey 2011 VRIN MPI (2011) Principal Hayley (2012) About Us [online] Last accessed 13 February 2012 at: http://www.principal-hayley.com/about-us.aspx Corbin Ball (2009) Strategic Meetings Management Program (SMMP): Implementation and Idea Guide [online] Last accessed 11 February 2012 at: www.corbinball.com Barney, J & Hesterly, W (2012) Strategic Management and Competitive Advantage: Concepts. 4th Ed. Pearson Education Inc: New Jersey What are Our companies doing to gain competitive advantage? Key trends in the industry: Used to achieve sustainable competitive advantage Q Hotels Technology Hotel Conference and Meetings Industry Pitts, R & Lei, D (2006) Strategic Management: Building and sustaining Competitive Advantage. 4th ed. Thomson South-Western: Mason, OH 'Competitive advantage is the outcome of effective strategy whereby the organisation offers something that