Management review
Transcript: Audit results Customer feedback Process performance Preventative/corrective actions Changes that could effect the system Improvements Management review Agenda Management review - 2012 Policy effectiveness Recommendations for the improvement of the system & it's processes Improvement of product/services relating to customer requirements Resources needed Purpose - Management systems must be reviewed by senior managers to ensure they are suitable, adequate and effective. The reviews include assessing opportunities for improvement and any needs for change. Purpose of the management review Policy effectiveness & management representative Objectives & targets Results of internal, 3rd party & client audits Customer feedback & communications from external parties, including complaints Quality, Environment and H&S performance Changing circumstances, including legislation and other requirements relating to the system Evaluation of compliance with legal requirement & other subscribed requirements Results of participation & consultation Resource management