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Gartner Magic Quadrant for Enterprise Content Management 201

Transcript: Vision Where are we? even Gartner doesn't recommend that you should only look at leaders many of the companies in the leader quadrant have market share/brand recognition based on company size in non-ECM segments (Microsoft, Oracle) and have ECM suites that are based on non-native components (EMC) Response Positioning FileBound's inclusion in the Gartner Magic Quadrant for Enterprise Content Management 2015 Response Where were we? As a historically channel-focused product, we have generally supported partners' vertical sales and marketing strategies. We are working on corporate initiatives to focus on specific solutions. Upland's corporate focus on enterprise work management and the changing nature of work reflects overall market trends and will continue to drive innovation in areas like mobile and usability as well as integration. But you aren't in the leader quadrant Ability to execute is how well a vendor is able to sell and support its ECM products and services. The vendors are also rated on their financial viability. . . Feedback on the current installed base, customer support, customer satisfaction and information about migrations is also taken into consideration. Completeness of Vision focuses on a vendor's ability to perceive where a market is going, or where it should go, and act upon it. This may include new sales models or new products, but also creating new markets or entering promising vertical markets with new products. What does that mean?

UC Team call

Transcript: How will selling Motions change in targeting the next 20%? Colored arrows depict movement from the 2011 MQ. Avaya and Genesys both DECREASED in Vision and Ability to Execute. Cisco LEADS all vendors in Ability to Execute. Customer Care top of Mind Get Sticky: This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. Future CC HCS: Coming next: CCE 9.0 Available Today Central has Strong HCS positioning Convergys, West, and Accenture. Revised laser 3 wave preso Focus on Microsoft Market Kill Avaya Central Campaign Leverage each other Future CCX 10.0 2H2013 Embedded CUIC for historical reporting Single session Web Chat Unified Sign On for CCX administration applications SELinux support WFO support for MediaSense Web 2.0 supervisor UI for WFM Mobile Skill Manager CME support removal Together We Win How will Buying Motions change in targeting the next 20%? We are at 30% of the market how do we get the next 20% Cisco Unified Contact Center Express Gartner Contact Center Magic Quadrant- June 2012 Enterprise Licensing IPv6 Security Serviceability Packaged CCE Simplify Scripting Simplify Options Simplify Install CCX 9.0 Available today Embedded Finesse phase 2 Simplified Administration IPv6 Enterprise Licensing Social Media routing and Web Chat enhancements Predictive outbound agent CCX 9.0(2) – Q4 CY 2012 CUIC Enhancements Relative filters Summary reports Jabber as agent device Administration API Virtualization – New ID Tandberg EX 60 and 90 support CCX 10.0 – 2H2013 Embedded Cisco Finesse for CCX phase 1 Home agent with “Extend and Connect” Real time reporting with CUIC Video On Hold A- Law support WFO enhancements When we sell Cisco UC – As an end to end Architecture story with Contact Center we don’t lose, and Microsoft can’t win. The Magic Quadrant is copyrighted June 2012 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner: Magic Quadrant for Contact Center Infrastructure, June 2012 Drew Krauss, Geoff Johnson, Steve Blood SQL2008 Congestion Control Video Endpoint Support Precision Routing Dynamic Call Type Packaged CCE Single box deployment (two for redundancy) Web-based Day to Day Configuration Configuration API’s Support for Outbound, Finesse, Mobile Agent Golden Template based install CCE 10.0 2H2013 Moody's just down graded rating Refinance of Debt Avaya is running out of time: Spec-Based Virtualization New End-Points CUBE Gateway Support for Outbound Option Outbound API SocialMiner Universal Queue Departmental Hosting Real-Time Data Enhancements Packaged CCE Single Pane of Glass Supervisor Login Departmental Hosting Solution Dial Plan Validation Cisco Unified Contact Center Enterprise

Cloud Vs Cloud

Transcript: Gartner Magic Quadrant Cloud Computing What are being compared.? Gartner Magic Quadrant Google Cloud Platform Microsoft Azure Amazon Web Services Trusted Advisor WAF Cloud Vs Cloud AWS Gartner Magic Quadrant What it is.? Cloud Computing means storing and accessing data and programs over the Internet instead of your computer's hard drive. Who are the providers.? AWS Microsoft Azure Google Cloud Platform OpenStack IBM Bluemix Rackspace Eucalyptus many others… Cloud Computing Site Recovery Scheduler Live and on-demand streaming Data Catalog Batch Microsoft Azure Custom Machine types Cloud Shell Live Migrations Online resizing of persistent disks Shared persistent disks Auto-storage increases for Cloud SQL No pre-warming needed for Load-balancer Global Load balancing Per minute billing Contents What are being compared.? Leaders execute well against their current vision and are well positioned for tomorrow. Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well. Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others. Challengers execute well today, but don't demonstrate an understanding of market direction. Google Cloud Platform

Strategic Marketing

Transcript: WHAT DO THEY HAVE IN COMMON? They were disruptors in by building a platform that utilizes others resources to beat their competition They are all a platform CMS Customer Social Media Platform Lodging Platform Market Opportunities Ecommerce Platform Gartner Magic Quadrant Transportation Platform The Gartner Magic Quadrant is the go-to resource for an objective perspective on technology and service markets. It provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: leaders, challengers, visionaries, and niche players. Gartner reports that “Digital commerce platforms enable organizations to build B2B, B2C or B2B-to-consumer (B2B2C) commerce sites and support a continuum of business objectives, from the generation of incremental revenue to the enabling of transformational business change,” notes Gartner, Inc. in Magic Quadrant for Digital Commerce, March 9, 2016. The report also predicts that by 2018, more than 50% of commerce sites will integrate technologies from more than 15 vendors to deliver a digital customer experience. Handmade Ecommerce Platform Existing Partner Strategic Marketing

AAIR Forum - Disruptive BI technologies and why you should use them

Transcript: Current BI Landscape Altis Client examples that support the Gartner position Ideas for a different BI landscape Enterprise BI Platforms Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" DW/BI since 1997 First employee hired at Altis Consultant, PM, Trainer, Higher Education Practice Lead, Quality Assurance, Sales, Tableau Practice Lead Key buyers: business Main sellers: small, fast-growing independents Approach: bottom-up, business-user-mapped (mashup), move data into dedicated repository User interface: visualization Use case: analysis Deployment: users Examples: Tableau, QlikView, Spotfire 1. Differences Between Business Users and IT Drive Product Preferences 1. Differences Between Business Users and IT Drive Product Preferences 2. Data Discovery Momentum Continues to Accelerate 3. The Rise of Mobile Computing Changes the Face of BI 4. Putting the Focus on Decision Support 5. An Avalanche of New Use Cases and Content Types 6. Removing Complexity From the BI Equation Business "We've created a well structured DW/BI platform but the users keep creating their own reports in Excel" "With purchases rapidly expanding in lines of business, vendors are challenged to serve multiple masters." Does it have to be like this? Altis Client Examples - Australian University Disruptive BI technologies and why you should embrace them! What type of BI does your organisation have? Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" www.altis.com.au Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Survey "Gartner has identified the following six trends that directly impact the direction of the BI platforms market." •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 "The reports we have don't give me the info I need so I export the data to Excel and create them myself" •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Data Discovery BI IT & Business to recognise/acknowledge differences versus Data Discovery BI = Disruptive BI Traditional Enterprise BI versus Disruptive BI •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 "The Parchment" IT & business to review/agree areas of responsibility Chris Kearns chrisk@altis.com.au + 61 419 277 452 The NSW Food Authority is the government organisation that helps ensure food in NSW is safe and correctly labelled. State of IT/Business relationship? Establish/maintain a genuine partnership "Data discovery alternatives to enterprise BI platforms offer highly interactive and graphical user interfaces built on in-memory architectures to address business users' unmet ease-of-use and rapid deployment needs. What began as a market buying trend in 2010 has only continued to expand. Sales results for vendors in this sector have been stellar and well above the market average." trends in BI platforms market Think about the stories you want to tell with your data and ask: do you need to change your existing BI model? Who do you identify yourself as representing? About me Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Current BI landscape Ideas for a different BI landscape •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Do you have a plan for "Disruptive BI" in your organisation? Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Data Discovery Platforms Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section) Accept that there is no magic BI tool that does everything Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section)

Disruptive BI technologies and why you should use them

Transcript: Current Enterprise BI Landscape Altis Client examples that support the Gartner position Ideas for a different Enterprise BI landscape Tableau Dashboard Enterprise BI Platforms Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" DW/BI since 1997 First employee hired at Altis Consultant, PM, Trainer, Higher Education Practice Lead, Quality Assurance, Sales, Tableau Practice Lead Key buyers: business Main sellers: small, fast-growing independents Approach: bottom-up, business-user-mapped (mashup), move data into dedicated repository User interface: visualization Use case: analysis Deployment: users Examples: Tableau, QlikView, Spotfire 1. Differences Between Business Users and IT Drive Product Preferences 1. Differences Between Business Users and IT Drive Product Preferences 2. Data Discovery Momentum Continues to Accelerate 3. The Rise of Mobile Computing Changes the Face of BI 4. Putting the Focus on Decision Support 5. An Avalanche of New Use Cases and Content Types 6. Removing Complexity From the BI Equation Business "With purchases rapidly expanding in lines of business, vendors are challenged to serve multiple masters." Does it have to be like this? Altis Client Examples - Australian University Disruptive BI technologies and why you should embrace them! What type of BI does your organisation have? Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" www.altis.com.au The NSW Food Authority is the government organisation that helps ensure food in NSW is safe and correctly labelled. Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Survey "Gartner has identified the following six trends that directly impact the direction of the BI platforms market." •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Data Discovery BI Facilitated meeting between IT & Business versus Data Discovery BI = Disruptive BI Traditional Enterprise BI versus Disruptive BI •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Review pilot and agreement "The Parchment" Chris Kearns chrisk@altis.com.au + 61 419 277 452 The NSW Food Authority is the government organisation that helps ensure food in NSW is safe and correctly labelled. State of IT/Business relationship? Embark on a pilot project together "Data discovery alternatives to enterprise BI platforms offer highly interactive and graphical user interfaces built on in-memory architectures to address business users' unmet ease-of-use and rapid deployment needs. What began as a market buying trend in 2010 has only continued to expand. Sales results for vendors in this sector have been stellar and well above the market average." trends in BI platforms market Think about the stories you want to tell with your data and ask: do you need to change your Enterprise BI model? Who do you identify yourself as representing? About me The Dashboard helps to tell a more compelling story A story about food Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Tell a compelling story Describe the current Enterprise BI landscape Ideas for a different Enterprise BI landscape •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Can "Disruptive BI" complement existing BI in your organisation? Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Data Discovery Platforms Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section) Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section) Gartner observations

Altis NZ_Disruptive BI_Mercury

Transcript: Current Enterprise BI Landscape Altis Client examples that support the Gartner position Ideas for a different Enterprise BI landscape Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" IT Enterprise BI Platforms business small, fast-growing independents bottom-up, business-user-mapped (mashup), move data into dedicated repository visualization analysis users Tableau, QlikView, Spotfire 1. Differences Between Business Users and IT Drive Product Preferences 1. Differences Between Business Users and IT Drive Product Preferences 2. Data Discovery Momentum Continues to Accelerate 3. The Rise of Mobile Computing Changes the Face of BI 4. Putting the Focus on Decision Support 5. An Avalanche of New Use Cases and Content Types 6. Removing Complexity From the BI Equation Business "With purchases rapidly expanding in lines of business, vendors are challenged to serve multiple masters." Does it have to be like this? We improve business performance by providing expert information management services whilst connecting through courage, heart and insight Altis Client Examples - Australian University What type of BI does your organisation have? Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" www.altis.co.nz Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Survey "Gartner has identified the following six trends that directly impact the direction of the BI platforms market." •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Facilitated meeting between IT & Business Data Discovery BI versus Data Discovery BI = Disruptive BI Traditional Enterprise BI versus Disruptive BI •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 "The Parchment" Review pilot and agreement Devin Deen devind@altis.co.nz + 64 9 369 1910 The NSW Food Authority is the government organisation that helps ensure food in NSW is safe and correctly labelled. State of IT/Business relationship? Embark on a pilot project together "Data discovery alternatives to enterprise BI platforms offer highly interactive and graphical user interfaces built on in-memory architectures to address business users' unmet ease-of-use and rapid deployment needs. What began as a market buying trend in 2010 has only continued to expand. Sales results for vendors in this sector have been stellar and well above the market average." trends in BI platforms market IT megavendors, large independents top-down, IT-modeled (semantic layers), query existing repositories report/KPI dashboard/grid monitoring, reporting consultants IBM, Microsoft, Oracle, SAP, MicroStrategy, SAS Think about the stories you want to tell with your data and ask: do you need to change your Enterprise BI model? Who do you identify yourself as representing? BRW 2012 The Dashboard helps to tell a more compelling story Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Tell a compelling story Describe the current Enterprise BI landscape Ideas for a different Enterprise BI landscape •Standards matter to IT •License cost is a big concern for IT •Integration within the BI platform is important for IT •Functionality limitations are a sensitive area for IT •Business users are far more open to SaaS/cloud products Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Can "Disruptive BI" complement existing BI in your organisation? Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 Data Discovery Platforms Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section) Source: Gartner Magic Quadrant for Business Intelligence Platforms, Feb 2012 (Market Overview section) Gartner observations highlighting "unique points of view that contribute to the business vs. IT conundrum" Adj. Disruptive -

Gartner For CIO

Transcript: Pricing Gartner Research Cost Optimization Tools Executive Partner Year 3 Year 2 Year 1 $50,000 $ 51,500 53,500 Cost Optimization Tools IT Key Metrics ITBudget Tool Contract review service Gartner Score Gartner Research Methodologies Gartner Magic Quadrant Gartner Critical Capabilities Executive Partner Gartner ITScore Gartner Magic Qaudrant Gartner Critical Capabilities Gartner Market Guide Gartner Vendor Rating Gartner Market Guide Gartner Vendor Rating Work with former CIO's to provide help provide the best advice One on one relationship

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