Safety & Security - Risk Managment
- Sexual assault case in the Mantra Hotel in Adelaide
- Man posed as a woman’s husband and was able to obtain the key card for a hotel room off reception due to the receptionist not sufficiently checking the individual’s identity
- Contingency plans and risk management are important aspects
- Present-day security concerns also have significantly affected the ways in which hotels are operated
- Need to be aware of the risk environment
Event - something the hotel can manage within its own resources
Crisis - beyond the scope of the hotel to manage
Quick Question
What natural disasters have occured recently and where?
Accor Fairmont Resort, Blue Mountains
Safety & Security
Accor Case Study -
Natural Disasters
Quick Question
Accor Case Study -
Illegal Drug Labs
Safety & Security - Accor Example
- "the state of being safe; freedom from the occurrence or risk of injury, danger, or loss"
- Major concerns - fires, robberies, bomb threats
- Safety of customers, employees and confidential information kept by the hotel come under significant risk
Is anyone here a fan of Breaking Bad?
Closer than you think...
Key Indicators
Who We Are
Risk Management
Gemma Hilton- Risk Management Consultant
Chris Di Losa- Safety and Security Officer
Cushla Ceccato- Accor Representative
Tom Biltoft- Accor Representative
“the technique or profession of assessing, minimizing, and preventing accidental loss to a business, as through the use of insurance and other safety measures”.
Quick Question
- Define current last 2-3 years
- Natural disaster e.g Australia cyclones
- Security threats- Sofitel Hotel NY
- Regulations and new legislation
- Review and Evaluation process
Who can identify some of the risks in the youtube clip?
Quick Question
If a fire alarm goes off, what is the first thing you would do?
Risk Management - Safety & Security Issues in Hotels