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Safety & Security - Risk Managment

  • Sexual assault case in the Mantra Hotel in Adelaide
  • Man posed as a woman’s husband and was able to obtain the key card for a hotel room off reception due to the receptionist not sufficiently checking the individual’s identity
  • Contingency plans and risk management are important aspects
  • Present-day security concerns also have significantly affected the ways in which hotels are operated
  • Need to be aware of the risk environment

Event - something the hotel can manage within its own resources

Crisis - beyond the scope of the hotel to manage

Quick Question

What natural disasters have occured recently and where?

Accor Fairmont Resort, Blue Mountains

Safety & Security

Accor Case Study -

Natural Disasters

Quick Question

Ravn,M. 2013

Accor Case Study -

Illegal Drug Labs

Safety & Security - Accor Example

  • "the state of being safe; freedom from the occurrence or risk of injury, danger, or loss"
  • Major concerns - fires, robberies, bomb threats
  • Safety of customers, employees and confidential information kept by the hotel come under significant risk

Is anyone here a fan of Breaking Bad?

Closer than you think...

Key Indicators

Ponchione, A. 2012

Who We Are

Risk Management

Gemma Hilton- Risk Management Consultant

Chris Di Losa- Safety and Security Officer

Cushla Ceccato- Accor Representative

Tom Biltoft- Accor Representative

Current Issues

“the technique or profession of assessing, minimizing, and preventing accidental loss to a business, as through the use of insurance and other safety measures”.

Quick Question

  • Define current last 2-3 years
  • Natural disaster e.g Australia cyclones
  • Security threats- Sofitel Hotel NY
  • Regulations and new legislation
  • Review and Evaluation process

Who can identify some of the risks in the youtube clip?

Quick Question

If a fire alarm goes off, what is the first thing you would do?

Risk Management - Safety & Security Issues in Hotels

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