PROCESS FLOW
Transcript: yes no Process Flow Map no KEY: Alternate Process Manual Original Input Expected Delay Automated Database Manual By Hand yes no yes yes no yes quips goes through database to look for model based on customer request no yes Description: First Step in Process. Customers are repeating customers Who reorder every specific time period? How to get more customers? WHO TO CONTACT CONCERNING OUR REPS, WHO TO CONTACT WHO ARE OUR REPS WHO ARE OUR CUSTOMERS CONTACT MORGAN FOR MORE DETAILS quips or micheal Customer/Q PAC interactions Customer/Q PAC Interaction Reps order through quips, a customer user interface for ordering fan arrays. They put in the fan's data into quips: -cfm-static pressure-width,-heigth-power See Customer Needs See Customer Needs Is Custom Part Possible? Is Custom Part Possible? Engineering will go into quest, an engineering tool, to specially design the customer's product based off the data the customer put in through quips Here, engineering will decide whether the custom part is possible. If it is not, the order cannot be done. If it is, engineering will inform the rep/customer order can be completed ***An extra fee associated with custom designs. Customers must decide whether they are willing to pay that fee or not. ***Time cost are necessary to factor in when custom designs are created. Time burden is biggest on production because it requires a physical alteration in their process. Engineering time burden can span from a couple minutes to a few days as their alterations are done through software Quips will analyze the data to see if it describes an already existing fan design. - If there is an already existing design, it is considred standard. -If quips cannot match the data to a fan, it will need to be custom made Standard parts are ideal because they save time and work. Custom parts cost time as the engineering team must consult with the customer to discuss their custom order. Is Order Custom or Standard? Is Order Custom or Standard ? Brief Description: How do customers contact our reps? COMMON PROBLEMS WHO TO BE CONSULTED FOR PROBLEMS. Accepted? Bid/Quote Accepted? Standard Orders: Quotes are created by quips Custom Orders: Quotes are created by quest, and the customer can see that quote through quips when it is available. Rep will create the bid indendpendetn of Q PAC, acceptance of bid is outside of Q PAC jurisdiction Bid/Quote Created Bid/Quote Created Sales emails the PO to Engineering ***Purchase order can only be sent to Engineering by Sales via email. Preferred for Customers to be able to do it directly through quips Sales Confirms Order to Begin Order Details sent from Sales to Engineering (To Address Concerns) Lead times: -Accountable- (Face, Mitchell) -Consult- (Matt) -Responsible- (Face, Mitchell) Sales: Micheal Spikes Sales Purhcase order from customer and submittal from Quips/customer goes to Engineering. Engineering will design arrays, configure control panels, and gather info for work orders (Fan model, number of fans, FLA, MCA) ***See Engineering Designs Engineering sends three emails: 1.) An email to sales entails the quips number, order number, and estimated delivery 2.) An email to the customer entails the navigation details, PO number, estimated arrival 3.) An email to production adds any unique notes (usually for custom orders). Examples include items that are not generally stocked like a backdrop damper While these emails are being sent, Engineering manually enters the order data into Global Tracking which contains all the information necessary to complete a work order (details of jobs, project name, tag, quantity, esd, etc). Work order also manually completed by Engineering which contains any information from Global Tracking and other information that only Engineering has worked with and only has a place in the work order so it never touches Global Tracking ***The Work Order has ten parts each denoting a part in the production process Engineering Finalizing Order Details Engineering Finalizes Order Details (To Address Concerns): Work Order: -Accountable- (Face) -Inform- (Dean, Connie, Edita, Megan, Leon, Mark, Frankie) -Responsible- (Face) Creating Schedule: -Accountable- (Mitchell) -Inform- (Dean, Face, Connie, Edita, Mega, Leon, Mark) -Responsible- (Mitchell) Engineering: Luis, Michelle, Mark Engineering Team Roles Sample Submital Sample PO Sample Engineering Designs Sample Work Order The work order is reviewed by a team in manufacturing. They finalize the work order populating it in accordance to valid input, adding any notes they feel are necessary, and add final touches before it is given to Connie to who will create wire links based on the work orders. Work Order Given to Harnessing Team Work Order Given Topic Some Companies may only order the fan and ask for the bulkhead to be stripped. A very small case scenario, but does happen. Bulk Head Ordered Bulk Head Ordered? Information needs to be double entered first into world tracking then quips. Solution: Reconfigure
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