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Performance measurement

Transcript: FEWA; Federal Electricity and Water Authority’s Performance Measurement Strategies and practices Performance Measurement HRMT-311—2110-201602 Dr Rommel Sergio Done by Alaa Gamal University ID 200003406 “To be effective and yield results for your business, performance management must be a year round process with no end.” — Peter Drucker Performance measurement and leadership The Top-Down Appraisals Communication Performance measurement and leadership The Top-Down Appraisals Communication Conclusion and Recommendations FEWA has been the main operator to provider electricity and water to the northern emirates and the eastern side of the UAE since 1999 under the accreditation of the ministry of electricity and water with persuasive aims in delivering their services in a high level of quality, balancing production and distribution costs with consolidating existing strategies of variable prices and promoting revenue collection processes It’s often that the implications of measurement systems fail over time and become less valuable, because those systems succeed, managers tend to have a shortage in the skills that needs to be analyzed. The procedure then becomes complex, they then start to add new measures without omitting obsolete measures. Every interlinked, interpreted affecting factor to the process in the organization must be regularly updated to meet the needs of the market demand. 60% of the jobs formation of the authority are hazardous jobs, the concentration on safety measures in the strategic performance measurement plan is fundamental to insure the most accurate performance measurement without any obstacles. Before starting work, after work completion, workplace requirements, , intensity of light, ergonomics, personal protective equipment, before, during, and after excavations, working at heights, and the use of lifting and crane equipment. Solutions implemented to rectify the issue/problem Current performance measurement strategies and practices The current adopted key performance indicators are the balance scorecards. Each KPIs set differs by the differentiation of each departmental performance needs. Those were set in collaboration and agreement between the line manager of each department, the human resource managers, and the director general of FEWA, setting a strategic framework that measures financial and non-financial measures, defining action plans, objectives, prospected results and incentives, all described by cause and effect relationships. Current performance measurement strategies and practices Challenges the company has been facing Introduction

Performance Measurement

Transcript: Monitoring performance is important because it is how to design and implement measurement system that provide meaningful information that can be used to improve program performance. Chapter six is related because it explains how evaluations can be effective when programs are being determine in different areas. Performance Measurement Monitoring Program Outcomes Lottie Gant What is the one thing your classmates should remember from it? Performance Measurement One thing to remember about monitoring programs is that alot of programs are develop by evaluations. What is the chapter about ? The chapter is about performance measurement systems that are designed to provide useful feedback on performance in order to strengthen decision making and improve program and organizational performance. Why is this important ? How is it related to either the last or next chapter? Performance Measurement

Performance Measurement

Transcript: Performance Measurement Why Performance Measurement? Performance Measurement is a strategy. It is supported by measurement and performance metrics with evidence-based methodologies and processes. It is used by an organization to direct resources to achieve a common set of goals and objectives. Performance Measurement What is it? Realizing TOH vision through PM Performance Measurement Team Overview Organizational Structure & Function Highlights of major projects Information request process Case costing: how & why? Team 2011 2010 2009 Agenda What is Performance Measurement? 2013 Timeline What gets measured gets done. Without measuring results, you can’t tell success from failure. If you can’t see success, you can’t reward it; If you can’t reward success, you may be rewarding failure; If you can’t see success you can’t learn from it; and If you can’t recognize failure, you can’t correct it. With measurable results, you win public/stakeholder support. (Osbounre & Gambler, Reinventing Government) 2012 Performance Measurement Performance Measurement (PM) Scientific Director Dr. Alan Forster Engagement Manager Laurie Strano Innovation Manager Deanna Rothwell Clinical Measures Manager Chantal Backman Clinical Cost Data Manager Ginette Bisson Departmental Structure 0 + - = 9 8 7 1 2 3 4 5 6 c

Performance Measurement

Transcript: Performance Measurement The process and systems of selection, development and on-going use of performance measures to guide decision-making.

Performance Measurement

Transcript: How often is performance and KPI's reported? How are the KPI's determined? KPI's are inputted into 'CID' Council 10 Year Strategy Determines the long term vision Council Plan 2013-2017 Sets Council's current direction Annual Business Plan Determines current actions (budget) Service operational plans Informs Business unit actions performance plans for managers Performance Measurement tools City of Monash Planning context Performance measurement tools Annual Report CID Performance Plans External Audits Risk PDR Council Plan 2013-17 actions reported annually to Council Health & Wellbeing Partnership – reported annually to Council Annual Business Plan 2013-14 – reported quarterly to Corporate Management Team Key Performance Indicators (arising from the Council Plan and reviewed annually) – reported quarterly to Council Service Operational Plans reported quarterly to Directors.

PERFORMANCE MEASUREMENT!

Transcript: PART 1: Evaluation GOAL! Basic Employee Information Accountabilities, Objectives and Standards Competencies and Indicators Major Achievements and Contributions Developmental Achievements Developmental Needs, Plans & Goals Stakeholder Input Employee Comments Signatures "Performance Appraisals are measurement processes of how well an individual is doing in his or her job" (Jefferson, 2009) The performance appraisal that can be found in your pack The following performance appraisal form was adopted by CRB, Inc., a small car restoration business. It was filled out by Al Brown, the owner of CRB, Inc., because he has been told he should give all of his employees an appraisal of their performance. This particular form was given to the foreman, Robert (Bob) Jared, to complete the employee comments; Al then filled in the supervisor comments sections. Auginis, H. (2013 or 2014) 3rd Edition. Performance Management. Pearson Education Limited, Essex. (Pearsons International Edition) PERFORMANCE MEASUREMENT! Introduction Jason Allen - S2885709 Keyana Colgate - S2885380 Nathan Lennard - S2885373 Melissa Van't Hof - S2885603 Hayley McCracken - S2885264 CRB, Inc.

Performance Measurement

Transcript: Quality Speed Dependability Flexibility Cost The importance of being able to recognize mistakes and learning from them Five generic performance objectives Conclusion What is the role of performance measurement in management? In what ways does the design of performance measurement need to take account of people? Performance Measurement - is generally defined as regular measurement of outcomes and results, which generates reliable data on the effectiveness and efficiency of programs. Types of Performance Measure A Input Measure - is an element resource that is measured as it is put into the transformation process. Importance of Performance Measurement Performance Measurement in the Public Health Foundation A Process Measure - is a measurement taken during an operational that provides data on how the process is performing. A Output Measure - is a measurement taken after an operational process is complete. Performance Measurement is crucial to improvement Performance measurement refers to quantifying the efficiency and the effectiveness of an action. Performance Measurement Jeton Krasniqi Types of Performance Measure Cases where doctors have made deadly mistakes during operations that can have been avoided How to Measure Performance Aggregating Measures Allows doctors and nurses to learn from mistakes that can be a matter of life and death Putting actions into data that can be analyzed

Performance Measurement

Transcript: Targets Screen all City-owned property to identify potential risks and liability related to environmental contamination Quantify financial liability associated with contamination Respond to requests from business units regarding specific City-owned properties Outputs initiatives, education campaigns Why measure performance? Objectives Objectives are broad goals that set the direction for a program or service. E.g. Mitigate the impact of our business on air, land and water. Strategic outcomes environmental footprint, culture of stewardship The world is your performance measurement oyster. Processes partnerships, requests from customers Example: Green Office Indicators Indicators are so much fun! Intermediate outcomes waste diversion, energy consumption, attitudes of staff Inputs staff time, capital dollars invested Targets set a specific direction, goal and timeline for an indicator. E.g. 20% reduction in corporate greenhouse gas emissions by 2020. Indicators promotes fuel efficient behaviour to reduce costs and GHG emissions training program for employees using a driver simulator focuses on idling, tire maintenance, efficient routes, etc. education campaigns Aims to increase public awareness and understanding of environmental issues and how citizens can take action Youth engagement through Mayor's Environmental Expo and Eco Leaders conference Other conferences, workshops and campaigns Review development applications to ensure environmental conditions are compatible with proposed land use Liaise with regulators, applicants and environmental consultants Provide input for Area Structure Plans and Area Redevelopment Plans Track progress over time Make informed decisions Understand how your work contributes to long-term outcomes Communicate your success Immediate outcomes awareness of program, participating employees Performance Measurement Green Driver Environmental Development Review Contaminated Sites Screening Environmental Education Sustainable Procurement Indicators are specific observations that are used to measure a program or service. E.g. Corporate greenhouse gas emissions Ensure goods and services purchased by the corporation meet environmental and ethical standards Conduct research and evaluations of vendor submissions Offer pilot programs to test new products Deliver awareness campaigns There are many different ways to measure progress. Indicators can be developed for program inputs, processes, outputs, or outcomes. Split into four teams. You will have 5 minutes to brainstorm as many indicators as possible. Be creative!

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