Toast - Go To Market Plan
Transcript: LUCY BLACK Candidate for Territory Account Executive, Toast, Inc. The Breakdown (Strategy for the First 90 Days) PROSPECTING PLAN Cold Calls 20 Dials per Day 100 Dials per Week Emails 30-60 Emails per Selling Day 150 - 180 Emails per Week Walk-Ins 24-30 Walk-Ins per Day 100-120 Walk-Ins per Week Email Campaigns Email Campaign Strategy source: SproutSocial (June 2021) https://sproutsocial.com/insights/email-newsletters/ Emails (if CRM or CRM-related tools allow for auto sending email cadences) Monday: 60 Emails Tuesday: 30 Emails Wednesday: 30 Emails Thursday: 30 Emails Friday: 30 Emails 180 Emails per Week* *Will monitor output dependent on open rate if there's an ability to track that metric. Sales Cycle Deep Dive Part I Sales Cycle Deep Dive [Part I] Cadence Duration: 14 Days Touch Points: 8 Days | 12-14 Touches (Every Other Day) Touch Point Types: Emails Cold + Warm Calls InMail, LinkedIn Direct Messages, Instagram Messages, FaceBook Vidyards Direct Mail Walk-Ins, Canvassing Text Messages - Starting Week 2 - Prospects Vetted In Per Day: 10 Prospects Kicked Out Per Day: 10 Quota Goal Month 1: 2 CWs Quota Goal Month 2: 4 CWs Quota Goal Month 3: 6 CWs Daily Meetings Booked Goal: 3 Daily Meetings Performed Goal: 1/day -or- 3/week Sales Cycle Deep Dive Part II Sales Cycle Deep Dive [Part II] Day #7 Day #5 Day #3 Day #1 Day #9 Day #15 Day #13 Day #11 Networking Efforts Networking Efforts Strategy GROUPS GOAL: Attend 2-3 Events prior to joining with a goal of doing reconnaissance prior to membership Join the Metro Atlanta Chamber of Commerce EVENTS GOAL: Make connections and pass out business cards, book meetings, attend 1-2 events per month Taste of Atlanta Atlanta Food & Wine Show Atlanta Food Show Atlanta Food Service Expo Atlanta Veg Fest Atlanta Ultimate Women's Expo Fashion Meets Food Celebration Taste of Nigeria Festival, etc. CLIENT REFERRALS Ask CWs to Provide 5 Referrals + Email Introductions in Exchange for Promo They'd Already Receive CONNECT on SOCIAL MEDIA SITES Connect with Local Liquor, Beer, Wine & Spirits Distributors on LinkedIn, Facebook & Instagram UNI PRO Food Service Distributors: Buccaneer, Inc. CDI, LLC Gourmet Foods International Harvest Sherwood Food Distributors KINEXO Royal Food Service Sam and Son Wholesale KRINOS Foods Buckhead Life Group Sutherlands's Food Service International Food Concepts, Inc. QUIRCH Foods LLC Souto Foods Tony's Fine Foods During & Post Training Goals Learn & understand the Pros/Cons of Local and National Competitors Memorize TOAST Full Catalogue of Products and Benefits Shadow Veteran TAEs (when available) to gain knowledge about best practices Manage up once or twice weekly within the first 90 days to get feedback Reconnaissance on Google Maps and in person of restaurants located in popular areas on main streets and state roads Familiarize myself with my prospects establishments by also asking non-decision makers qualifying questions about the employee experience as well as the customer experience. Refresh my memory on the different types of Restaurant Concepts and which Toast solutions are best used in a wide range of scenarios FIRST 90 Days Goal Setting LEAD SOURCING LEAD SOURCING EATER ATL LinkedIn Sales Navigator Google Maps GA Department of Revenue Database RESY OpenTable Yelp Instagram Facebook AtlantaEats.com AmericanCuisine.com Walk-Ins/Canvassing Aforementioned Networking Efforts FLIP BURGER BOUTIQUE RESTAURANT ANALYSIS Delivery App Integrations: UberEats/PostMates DoorDash GrubHub BeyondMenu POS: Hot Sauce Online Ordering: Menufy Gift Cards on Website?: Yes Loyalty Program?: No QMenu Delivery.com Zifty.com Reasons They're Great for Toast: Waiters are still expected to memorize or jot down orders and have to run back & forth between the POS at the bar & hostess stand Hostess visibly appears befuddled & anxious everytime I dine here H Restaurant Group (1 of 5 Concepts) 2 Locations Tables: 44 High turnover rate for staff, I've been dining here since college back in 2012; only 1 guy with a pony tail has been able to withstand the test of time Full bar + Family dining Hosts Private Events Evidence THE FACTS All photographs courtesy of Yelp.com [https://www.yelp.com/biz/flip-burger-boutique-atlanta] The goal is to put together a comprehensive package for the prospect that is specific to their needs. EXHIBIT A EXHIBIT B EXHIBIT C Out with the OLD, In with the NEW! Recommendations 7 Separate Tablets for Online Orders Small KDS that makes it hard for some employees to see CURRENT SOLUTION TOAST ALTERNATIVE Toast Integrations can MINIMIZE this flow down at least by 2 tablets Toast offers multiple larger KDS size options Hot Sauce is a Traditional POS Hot Sauce doesn't offer Loyalty or Email Marketing Toast is a Cloud-Based POS Toast offers both Loyalty and Email Marketing as Add-Ons for a low monthly fee Hot Sauce DOES offer a Mobile Payment Option Software glitches, and is a pretty heavy device for servers, short battery life Understanding Return on