Social Media Strategy
Transcript: Social Media Strategy Break Metrics & Analytics Social Media Monitoring and Analysis Made Easy: https://rowfeeder.com/ Full version (PDF): http://bit.ly/SMAIfull Volunteers? Email Marketing and Email List Manager: http://www.mailchimp.com/ http://smallbiztrends.com/2010/08/getting-your-feet-wet-in-facebook-analytics.html Twitter Alerts: http://tweetbeep.com/ Metrics, Analytics, Measurement, Business Value, Success, ROI Summary Social Media Awareness Index Why You Need to Monitor and Measure Your Brand on Social Media: http://bit.ly/cMTxJ3 Define your audience(s): Before deciding which social media tools to use, you should clearly define your intended audience(s): demographics, behaviors, attitudes, needs, preferences, literacy - particularly whether your audience uses social media tools. The New Community Rules: Marketing on the Social Web (33-35): http://bit.ly/NewCommunityRules Facebook Events: http://mashable.com/2009/10/14/facebook-events-guide/ How to Build a Social Media Strategy... And Why! http://www.slideshare.net/AJGerritson/how-to-build-a-social-media-strategy-and-why 1. Need --> 3. Strategy --> 4. Tactics --> 2. Goals SOC 130 Monday April 4, 9:00-12:30, PC 3317 SWOT Analysis Active Social Media Users Are Brand Fans: http://www.marketingprofs.com/charts/2010/3846/active-social-media-users-are-brand-fans Team: Tool Review & Tips Google Analytics for Facebook Fan Pages: http://www.webdigi.co.uk/blog/2010/google-analytics-for-facebook-fan-pages/ Discussion (open floor): Do you have questions, comments or suggestions about team-based best practices, tips, tools, etc... Document (PDF): http://bit.ly/SMSGAC { Communication, Collaboration, Education, Entertainment } Homework Measure What Matters: http://amzn.to/smMatters Use personal tactics to help explore your 12-Month Macro Strategy. HOW TO: Measure Social Media ROI: http://mashable.com/2009/10/27/social-media-roi/ Before deciding which social media tools to use, you should clearly define your business goals: what would you like to achieve by implementing social media tools? Your goals should be SMART: Specific, Measurable, Attainable, Realistic, Timely Common goals before implementing a social media strategy often include: Increased Traffic Sales/Conversion Reputation Management Brand Awareness Search Engine/Ranking Thought Leadership Top 5 Goals for a Successful Social Media Campaign: http://www.wchingya.com/2010/08/social-media-campaign-goals.html Twitter notification service: http://twitstra.appspot.com/ Team: Backup The Harvard University Social Media User Group meets monthly to discuss & demonstrate the variety, security, cost, implementation & uses of social media tools and the social web. Twitter: http://twitter.com/HarvardSocial Review, Q&A Email: abcd-social@abcd.harvard.edu Harvard Social Research http://www.webtrends.com/Products/Analytics * http://bit.ly/smbible (675-681) Many third-party Twitter applications/tools come with built-in URL shorteners that provide statistics/analytics, including HootSuite's ow.ly service: http://ow.ly/url/shorten-url HubSpot Internet Marketing Software Products:http://www.hubspot.com/products/ HootSuite, TweetDeck, Seesmic Other: custom, internal Manual: Search for keyword and/or hashtag usage Developing Strategy Is Fun. Implementing It Is Work. http://smallbiztrends.com/2010/07/developing-strategy-is-fun-implementing-it-is-work.html Social Media Monitoring and Analysis Made Easy: https://rowfeeder.com/ Google Insights: http://www.google.com/insights/search/ How do you get team buy-in? How do you get executive buy-in? Tips: Identify community evangelists (i.e. "natural adopters") Should you appoint a Community Manager? http://www.socialmediaexaminer.com/3-tips-for-managing-a-social-media-community/ http://geotoko.com/ "Run Location Based Sweepstakes Contests to Reward Customers for Check-ins on Foursquare, Gowalla and Twitter" 5 Superior Social Media Management Tools: http://mashable.com/2010/10/21/social-media-management-tools/ Google Analytics: http://www.google.com/analytics/ Yammer: http://www.yammer.com/harvardsocial Nicholas Lamphere Multimedia/web developer and designer Social media instructor and consultant Harvard Human Resources' Center for Workplace Development (Educational Systems and Technology) Additionally, I co-chair both the ABCD Interactive Design and Development User Group & the ABCD Social Media User Group E: nicholas_lamphere@harvard.edu C: 781-718-6277 12:15 - 12:30 Basic activity and statistics: channel views, likes, subscriptions, etc... Online Video Distribution, Analytics and Advertising Platform: http://tubemogul.com/ Promote content. Before deciding which social media tools to use, you should clearly define your content: do you have existing content you can promote? Will you generate new content? Who will be responsible for creating and publishing new content? Will you execute sample (small) content releases, or will you have large collections of the same content? Do you have